⚠️ [REVIEW WITH A PROFESSIONAL] This policy is a draft template provided for review. Please have an attorney or qualified legal professional review and adapt this document to your specific jurisdiction and business operations before official commercial launch.
Refund & Replacement Policy
Last updated: October 14, 2026
1. Custom & Personalized Items
Because our products are custom manufactured with your pet's personal photograph and name, all personalized sales are final. We cannot accept returns, exchanges, or cancellations for change of mind once an order enters production.
2. Damaged, Defective, or Misprinted Orders
If your item arrives with a manufacturing defect, print misalignment, or shipping damage, please notify us within [TO CONFIRM: e.g. 14 days] of delivery at [CONTACT EMAIL]. Please include:
- Your order number
- A clear photograph showing the defect or damage
Upon verification, we will promptly produce and dispatch a replacement at no additional cost, or issue a refund to your original payment method.